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Standard Terms & Conditions of Sale


Head Office : Cannes-Mandelieu Airport – 06150 Cannes La Bocca
Tel : +33 4 93 90 40 70
E-mail : info@azurhelico.com
AZUR HELICOPTERE has a capital of €2,600,000 - SIRET 43445639800016 - APE 5110Z

Booking & Online payment

Bookings on www.azurhelico.com are final when the full payment is made online by credit card only, at least 24 hours before the scheduled flight. Online payments are fully secured by the latest state of the art encryption standards. A detailed booking confirmation will be sent to you by e-mail.

All purchases made on www.azurhelico.com are final and non-retractable. In accordance with the provisions of the French Consumer Code, the customer’s right of withdrawal does not apply to tickets purchased online.

Bookings made via the Call Center or at any Azur Hélicoptère counter can be paid by credit card, check, in cash or by wire transfer. Payments by check or wire transfers are not accepted if made within 14 days before the flight.

Before going on board of one of the helicopters, passengers are required to provide their electronic ticket with a valid Identification Document.

Delays & Cancellations by Azur Hélicoptère

Azur Hélicoptère continually strives to ensure the transport of all passengers and their luggage without delay. In this respect, the company may transport the passengers on a different aircraft (similar or higher standard) or via a business partner.

The company reserves the right to cancel a flight in case of bad weather conditions or technical problems. The company will then reimburse the full amount of the flight. No other financial compensation will be granted if the passengers are late to the airport or miss their connecting flight.

Delays & Cancellations by the customer

The passengers must show up on time at the helicopter site as specified on the Booking Confirmation or at the meeting point in case of a car service planned before the helicopter flight.

If the passengers are late for their helicopter transfer, the company will do its best to send the passengers on the first available flight, without any guarantee. Delays & No Show are non-refundable.

Refunds

In case of flight cancellation by the customer, a penalty will be held as follows:

* 50% of the full amount of the flight for cancellations done 12 hours before the scheduled flight;
* 100% of the full amount of the flight for cancellations done less than 3 hours before the scheduled flight.

Claim request may be sent online through “My reservations” or by email to: compta@azurhelico.com
For tickets purchased through a third party (i.e. Travel agency), please contact the agency directly.

General Transport Conditions

Personal Information

Passengers will provide the company with their personal information for booking purposes. This information may be subject to data processing under the current French legislation no. 78-17 dated 6 January 1978.

Information provided by the passenger is primarily used for the purposes of (i) Reservation and purchase of their ticket, (ii) provision of specific services associated with the carriage service, and (iii) canvassing, retention, guidance and commercial information.

Carriage Limitations

At any boarding and/or connection point, the company may refuse to fly a passenger and their luggage if any of the following cases occur or is likely to occur:

  • The passenger refuses to undergo security checks and/or refuses to provide valid Identification papers.
  • The passenger and/or of their luggage may endanger the security, health & hygiene on board the aircraft or compromise the smooth operation of the flight, in particular if the passenger uses intimidation, behaves abusively and/or insultingly or uses abusive and/or insulting language to passengers or the crew.
  • The passenger’s physical or mental state, including any condition caused by the consumption of alcohol or the use of drugs or medication, could present a hazard or risk to themselves, other passengers, the crew or property.
  • A passenger benefitting from a fare reduction is unable to provide the supporting documents required and refuses to pay the fare readjustment.

Luggage Restrictions & Pets Transport

Luggage compartments have limited space in helicopters. It is very important that you provide precise information about your luggage: quantity and size of each bag. Certain luggage may not be allowed on board if the Luggage Restriction Policy is not respected.

Passengers acknowledge that they are fully aware of the content of their luggage.

The carriage of pets travelling with passengers is subject to the company's prior acceptance.

Prohibited Items

Passengers must not include in their baggage any items for which carriage is prohibited or restricted by the applicable regulations and the law in force including in particular :

* Items that are liable to endanger the aircraft, the persons or property on board, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in the Carrier’s regulations, as applicable (please refer to the Provisions For Dangerous Goods Carried By Passengers).