Terms and conditions of sale and transport
I – BOOKING & PAYMENT CONDITIONS 1) Booking & payment

Upon booking - online via our website or by phone - the company will send you a confirmation e-mail containing the details of your flight. Full payment is due in order to validate the reservation at the latest 24 hours before the flight.

II - DELAY & CANCELLATION BY THE COMPANY 1) General

The company will endeavor to take all necessary measures to transport its passengers and their luggage without delay and without prejudice. The airline may be required to offer the passenger to be transported on another aircraft or with another charter company.

2) Cancellation of the flight

The airline will be entitled to cancel a flight:

  • For meteorological reasons;
  • For technical reasons related to the helicopter;

In these 2 cases, the airline will refund the full amount of the flight.

  • Should the number of passengers be too low on a shared flight ;

In the event of a passenger delay of more than 45 minutes - excluding force majeur and aircraft delays - the flight will not be refunded.

3) Compensation

Except reimbursements as stated in clause II 2) no financial compensation will be granted to passengers in the event of cancellation for weather reasons, technical incidents or in the event of force majeure or delays in flight connections.

III - DELAY & CANCELLATION BY THE CLIENT 1) General

The Passenger must present himself without delay at the boarding location defined in his flight confirmation or at the appointment fixed otherwise (i.e valet parking service before the transfer.)

2) Cancellation of a flight by the customer

In the event of cancellation of the flight by the customer, a penalty will be retained according to the following scale:

  • 50% of the amount of the service if the cancellation occurs within 12 hours before the scheduled departure upon confirmation;
  • 100% of the amount of the service if the cancellation occurs within 3 hours before the scheduled departure upon confirmation;

SPECIFIC TO SCENIC FLIGHTS I – GENERAL

Azur Hélicoptère is an airline company based in Aéroport Cannes Mandelieu - 06150 Cannes La Bocca.
Société : SARL au capital de 2 600 000 euros
SIRET : 43445639800016 / APE : Passenger Transportation (5110Z)
Rates are published tax inclusive (TVA10% as well as airport taxes).

We draw your attention to the fact that, according to article L. 121-20-4 of the Consumer Code, the right of withdrawal is not applicable to accommodation, transport fees, catering and leisure services provided.

II – BOOKING & PAYMENT CONDITIONS

The reservation can be made by phone +33(0)4 93 90 40 70, email info@azurhelico.com or on site: :

  • Cannes heliport – Quai Laubeuf (opposite Radisson) – 06400 Cannes
  • Azur Hélicoptère – Cannes Mandelieu Airport – Hangar 10 – 06150 Cannes La Bocca

Information required: last name, first name and exact weight of passengers, telephone and contact email.
All flights must be paid in full at the time of booking by credit card, cash or bank transfer (the funds must be received in the company's account at least 7 days before the flight).
There is no minimum age to take a scenic flight. From 2 years old, the applicable rate applies.
Being held to occupancy conditions, the airline will regroup passengers to complete the flight. The company reserves the right to modify the time slots in order to have its helicopters take off in full.
When boarding, any ticket (including the electronic ticket) must be presented with an identity document, for all passengers on the flight.

III – DELAY & CANCELLATION BY THE AIRLINE

The company will endeavor to take all necessary measures to transport the passenger and his luggage without delay and without prejudice. The airline may be required to offer the passenger to be transported on another aircraft or with another charter company.

1) Cancellation of the flight

The airline will be entitled to cancel a flight:

  • for meteorological reasons;
  • for technical reasons related to the helicopter
  • Should the number of passengers be too low on a shared flight

In these 3 cases, the airline will refund the full amount of the flight.

2) Compensation
  • Except as stated above, no financial compensation will be granted to passengers in the event of cancellation for weather reasons, technical incidents or in the event of force majeure.
  • No financial compensation will be granted by the company in the event of delays in flight connections.
IV – DELAY & CANCELLATION BY CLIENT

The clients must arrive 15 minutes before their flight at the meeting place, with their flight confirmation.
In the event of a passenger delay of more than 15 minutes, the airline will cancel the reservation and reserves the right, depending on availability, to offer a new slot.
In the event of cancellation of the flight by the customer, no refund will be granted.
However, it will be possible to schedule a new appointment if the cancellation occurs at least 7 days before the date of the service. This option is valid only once.

V – REIMBURSMENTS

To obtain a refund of your ticket, in accordance with the conditions detailed above, you can send your refund request to our accounting department by email at the following address: compta@azurhelico.com
For tickets purchased through a travel/booking agent or intermediary, please submit your request directly to the according service.

Reimbursement will be made on the basis of the Ticket rate VAT included.

VI – TICKETS & GENERAL CONDITIONS OF TRANSPORTATION 1) General

The ticket is as a contract between the company and the passenger holding the ticket.
The transport service is provided only to the passenger(s) named on the ticket.
The company will carry out the verification of the passenger(s) identity documents. Passengers benefiting from a fare subject to special conditions must be able to present the elements justifying the allocation of this specific fare. Failing this, payment of the difference will be required

2) Personal information

The passenger communicates his personal data to the airline during the reservation. This personal information may be subject to computer processing. This information is collected and processed in accordance with Law No. 78-17 of January 6, 1978 as amended relating to computers, files and freedoms.
The data communicated by the passenger is mainly used for the purposes of (i) booking and purchasing tickets, (ii) providing specific services or services in connection with the transport service, (iii) prospecting, loyalty building, animation and commercial information.

3) Refusal and limitations

The airline may refuse to transport the passenger and his luggage, if one or more of the following cases occurs or is likely to occur:

  • The Passenger refuses to submit to security checks and/or is not in possession of his ticket and identity card.
  • The transport of the passenger and/or that of his luggage could endanger the safety, health, salubrity, good order on board the aircraft, in particular if the passenger uses intimidation, has an attitude or uses abusive and/or insulting language towards passengers or staff.
  • The physical or mental state of the passenger, including a state caused by the consumption of alcohol or drugs / medication consumption could present a danger or even a risk for himself, the other passengers, the crew or property.
  • The passenger who benefits from a reduced fare is unable to present the supporting documents required for the allocation of this specific fare and refuses to pay the difference required.
VII – LUGGAGE 1) Restrictions

Le billet fait office de contrat entre la compagnie et le passager titulaire du billet.
La prestation de transport n'est fournie qu'au(x) passager(s) désigné(s) sur le billet.
La compagnie procédera à la vérification documentaire de l'identité des passagers. Les passagers bénéficiant d'un tarif soumis à des conditions particulières, doivent être en mesure de présenter les éléments justifiant de l'attribution de ce tarif spécifique. A défaut, un réajustement tarifaire correspondant à la différence entre le Tarif TTC initialement payé et le Tarif TTC qu'il aurait dû payer sera effectué.

>1) Objects not allowed

The passenger must not include in his baggage any object the carriage of which is prohibited or restricted by the applicable regulations and the law in force, including in particular:
Any object or substance likely to constitute a danger to the aircraft, persons or property on board, such as those specified in the Technical Instructions for the safe transport of dangerous goods by air of the International Civil Aviation Organization (ICAO ) and in the Carrier's approved procedures (see details of dangerous goods) These include;

  • Explosives, pressurized gases, oxidizing, radioactive or magnetized substances, flammable substances, toxic, infectious or corrosive substances.
  • Firearms and ammunition other than those intended for hunting or sport, which, to be admitted, must be unloaded, suitably packaged, have the safety catch engaged and be inaccessible to passengers during the flight. Only division 1.4S ammunition is permitted to be transported in accordance with ICAO requirements and subject to acceptance by the company.
  • Sharp objects, thrusting weapons, aerosols that can be used as attack or defense weapons. This type of object cannot, under any circumstances, be transported in the cabin. They can nevertheless be included in checked baggage, subject to acceptance by the company.
  • Lithium ion cells or batteries whose energy exceeds 160 Wh and/or contain more than 2 grams. Lithium and/or fuel cells/batteries integrated in an electronic device (computer, telephone, camera, etc.) or medical device (defibrillator, ventilation device, etc.) and spare cells/batteries must preferably be transported in the cabin.